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Shipping & returns

Shipping

All shipping is facilitated through Australia Post.

 

Returns Policy

We understand that from time-to-time you may need to return an item to us.

Before returning any items please contact Imaginarium 2.0 Pty Ltd Customer Service Team to discuss your reason for requiring a return and organise an approval to return an item to Imaginarium 2.0 Pty Ltd.

Before contacting Imaginarium 2.0 Pty Ltd regarding a return please understand the following terms of business:

1. Imaginarium 2.0 Pty Ltd will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.

2. If you have changed your mind, or made a mistake, we require notification within 2 business days of the recorded delivery date.

3. If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.

4. If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.

5. Imaginarium 2.0 Pty Ltd is NOT obligated to offer a store credit for products that are returned damaged to our Distribution Centre or never arrive. To qualify for a credit an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no store credit and the product will be returned to the customer.

6. A store credit issued for a return will be for the value of the returned item only. A store credit for a specific item does not cover the cost of postage.