All shipping is facilitated through Australia Post for Retail customers and courier services for wholesale customers.
We understand that from time-to-time you may need to return an item to us.
Before returning any items please contact Imaginarium 2.0 Pty Ltd Customer Service Team to discuss your reason for requiring a return and organise an approval to return an item to Imaginarium 2.0 Pty Ltd.
Before contacting Imaginarium 2.0 Pty Ltd regarding a return please understand the following terms of business:
1. Imaginarium 2.0 Pty Ltd will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
2. If you have changed your mind, or made a mistake, we require notification within 2 business days of the recorded delivery date.
3. If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
4. If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.
5. Imaginarium 2.0 Pty Ltd is NOT obligated to offer a store credit for products that are returned damaged to our Distribution Centre or never arrive. To qualify for a credit an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no store credit and the product will be returned to the customer.
6. A store credit issued for a return will be for the value of the returned item only. A store credit for a specific item does not cover the cost of postage.
A Terms of service document is available on request for all wholesale customers. Please utalise our Contact Us page to request a copy.